Customer Reviews

Everything was fine it just seemed the delivery time was very slow on first order and still waiting on the second order.

It had been a while since I had ordered from RBA and customer service was very friendly and helpful in resetting my password and placing my order. Order arrived promptly and was exactly what I expected. Pricing was reasonable. I will definitely use RBA for my future equipment and hardware needs.

We ordered product but it was the wrong one which was our own fault. We contacted the company and they sent the information to return the product and refunded on her credit card promptly. With then we ordered the correct part and it came very quickly

ordered, delivered, great service....

Well pleased with them, and will buy from them again.

On time, as described.

very good service and fast shipping

Simple buying experience and location on website for items needed.

Easy, convenient shopping for window parts

I received the exact equipment I ordered within a day of placing the order. I am completely satisfied with the purchase and the company.

Just a note to report we have received this order - and are VERY pleased with the kick plates!

Thanks for all the help, they were very easy to install. I just ordered the second set.

my name is Tim I want to thank you for taking care of my situation. I received my part yesterday (wi1510L)
thanks again

Tim

Got! Installed! Works perfect. It was a good experience buying from Robert Brooke.
Thank you.

Marty

I figured it out! I wouldn't have without you Guys though !! Thanks a million! I appreciate your help.

Sincerely,
Joe

Just wanted to say we got the parts that we ordered and to say Thank You for the Great service. Helps us get our customer up and going again.

Thanks Marcus

Once again, your company helps me! I am loving dealing with you. Always prompt with replies and super helpful!

Steven

thanks, you people have been more than generous in your dealings, everyone very cooperative and we finally got right product.

Thanks again,
Charles

Got it, installed it, LOVE IT!

Valerie

Many thanks for your help. You make complicated stuff easy. It’s a pleasure.

Judy R.

Product received in 2 days excellent and I got the right one this time!

Thank you

Allison

HELLO GREG,
PACKAGE ARRIVED TODAY AND FIRST WINDOW IS WORKING.

THANKS,
ART

I received the order friday and installed it 10 minutes later all is well good service thank you

Jay

Just sending a pic of installed screens and loving it all parts were there no missing pieces your system was easy to work with and we are building more bathrooms and will be ordering more !!!!!

thank you
Mario

It was only a small job...2 steps in our entry-way...but your treads worked perfectly. Thanks.

Brian

The new kick plates are on my front doors I just love them; the custom size was perfect and the adhesive backing was a great choice. They were packed well for the shipping; thank you all so much, I am very pleased with the product and the service.

Your website made it very easy for me to know that the parts I ordered (order 70002865) were what I needed

Everything came quickly and fit perfectly

Lisa

Works perfectly. Kim, you were patient with me . Thanks. That is customer service like it should be.

Claudia

Thats perfect i want to buy it,fyi you guys are way smarter than the grainger ppl

William

I neglected to give Dominic a thumbs-up before I closed our chat. He helped me with all the info I needed to get the right keys on order. That chat is a really neat feature on your sales site, I like it! Thanks again – Lesa

Thank you very much

I received the door stops Monday and they will work great for my needs...

Thank you again for your help.

Ben

Today I had the pleasure to speak with Dominic with your on-line chat feature.

I have to tell you...Dominic provided me with such exceptional customer service!! I'm a District Sales Manager for a Fortune 500 company and rarely my people are this excellent!! So THANK YOU! It's the people who make your company successful !! Everyone has a product! So thank you for choosing quality professionals!!

Have a Great Day

Jeanine

THANK YOU Sir so very much...

I am retired and on a fixed income and need to watch every penny...

Ben

Great! Thanks again. You made this so much easier. Please get this message to the powers that be. Having you identify these parts this way is incredibly help full and makes it easy to buy repair parts through your site.

Sincerely

Ken

This is just a brief testimonial of the excellent service I have received from your Customer Service Associate.

I am Canadian and was desperately in need of an Entrygard Dual Arm Operator. Greg was my first and only

contact at your company via e-mail. Being unfamiliar with these parts "he took me by the hand" so to speak

and led me to the correct item. I ordered on-line and the item arrived in excellent condition and was installed

last weekend. My sister-in-law was quite impressed with the service and can now open and close her window

with ease. I am a former Customer Service Supervisor and I must say Greg's handling of this order was as excellent as I have

witnessed in my supervisory position. Keep up the good work Greg , you have made your company proud and your

excellent service will always be remembered.

Thanks,
Errol

Thank u for sending me email confirmation. And for all your help for my mistakes. Thanks again.

Danny

THANK YOU!

I was extremely shocked and pleased at the speed of your response to our inquiry!

IMPRESSIVE!

Denise

Thank you so much for your kindness and professionalism, I have a lot of windows and if I ever need another part, I know who I can turn to and count on! Thanks again Robert Brooke & Assoc.

Dan

Got the latch and it worked perfect. Thank you for your help!

Christopher

Thanks everybody treads worked out great! !!

Don

Aloha Greg got the hardware today awesome! It fit like a glove really appreciate the GREAT service more than you know again mahalo.

Jamie

Got part today; installed it; works fine; thanks for great service.

Bruce B.

Thank you for your prompt response. I will recommend your service to our building manager.

--Theodore

Greg, got the part. Thanks Exactly what i needed. another thing off my list. thanks again.

John

Thank you again, you guys are great.

Thanks.
Dan.

Thank you for the excellent service. Ordered operators 7-23-13 arrived 7-25-13 installed same day ,working great. Very satisfied with your handling of my order.

Jesse

Thank you go the quick response! I will go ahead and place this order online. I appreciate your help.

Have a great weekend!
Jessica

Bravo to you Sir Greg … you Sir are great customer service … thanks for that

The awning window operator arrived promptly, installed easily, and now our window operates perfectly again.

Many Thanks,
Karl , AIA

I ended up having to order some other locksmith supplies from one of my normal suppliers and they had the rebuild kit so I just included that with my order to help save on freight costs. I do, however, appreciate the time that you took with me and I will definitely remember you for future jobs. I have only been in the business for a couple of years now and am getting more jobs as time goes on so I,m sure I will be needing your parts and assistance in the future. Freight is always an area that I am trying to keep as low as possible because it,s just ridiculous what some suppliers have charged me in the past - not that you would have but it was a situation where I could save $ 10.00. Thanks so much and the job turned out with another happy customer -

JOHN

I appreciate the follow through on my order change.

Dick

I just put the window back together. Not bad for an 80 year old widow!!! Many thanks again for all your help.

Marie

Thanks! I just ordered it. I created an account, so hopefully, when I need another one, I'll be able to see my order history.

You guys are the best!
Heidi

You remain my hero just installed the window latch and it works perfectly! The one you set with the keeper is the one that fit - the one marked Acorn didn't. So I owe you for the one you sent that worked and would like to return the one that didn't . Also I would like to send a letter to your boss and tell him/her what wonderful customer service you provided.

wow, .... such a good surprise. Thank you so much for putting all of them together to ship. Enjoy doing business with you. Definitely, you are the best.

Jessica

Thanks again Greg. We picked the stair treads up in North Dakota on saturday and installed them on Sunday.

Frank

This is to bring to your attention that Greg has been the best of help ! He turned a bad situation (,trying to fix these old lockers of ours ) into a pleasure. I sent him very bad photos and he got right back to me with ALL the parts I needed to fix the lockers !! I wished all the companys I deal with had employees like him !! You have a very happy custumer !!

Thank You !
James W.
Maintenance

Thank you so much you have been a great help!! You have a very happy custumer on this end !!!

Jim

Thank you so much for making an exception for us and deciding to send the brackets overnight. It has again proven what a responsible vendor Robert Brooke & Associates is, and highlights what an outstanding asset you are to them. Your fast response to this issue has allowed us to maintain our schedule of completion set for this Friday 3/8/13.

I appreciate all you have done on this and the other projects we have on worked together. Without your input and direct help this project could not have been completed. The highest level of quality of finished product starts with highest quality vendors.

You can count on us for many future orders. We’re all looking forward to a long and satisfying relationship.

Sincerely,
Joe

Thank you so much for the timely reply. You will receive a purchase order from us via fax or email in the next few days.

Richard.

Once again....thank you! I appreciate your assistance and service!

Judy

Your the best!

Rabbi
Facilities Administrator
Suffern, Ny

I just want to thank you for the great service I received. After a lot of searching for the items I needed, I hoped to make my purchase through RBA because of your return policy. I was a little unsure if I was purchasing the correct replacement parts and nearly every other site had a restocking fee for returns. The item part fits my three windows perfectly and delivery was prompt. Thank you again. I hope all is well in Michigan.

Heather

Thanks. Restoring and re-equipping a battleship is no simple task. This is a tiny but still important detail in that process.

Barry
USS Iowa

Thank-you so very much for taking the time to put up with my inexperience. The part numbers of the 2 possible sizes are KPSR75 and KPSR81 and any help what-so-ever is greatly appreciated and needed! I have made your web site a "favorite" on my computer for future reference.

Keith
Cambridge, MN

Great product and hardware! Received in great condition and all parts accounted for. Superior to existing partitions, color match is spot on!

Thanks for your efforts!
Dan / MISSOULA, MT.

WOW!! What fast and efficient service as well as customer service!!

Thank you so much!!
Kathleen

Hi Greg,
Thanks for your assistance. We use your catalog and web site for those hard-to-find items, and everyone is always professional, and helpful.

Thanks Again,
Bill

Just want to say "thank you" for your help. I've spent two hours searching the web for a bathroom stall latch and after talking to 2 companies who were very little help, came across your site. it was easy to read and locate what I was looking for. The lady who answered the phone was friendly and immediately put me in touch with Jamey, who was extremely helpful and the first person I'd talked to that knew something about the product, what worked together, and helped me navigate through the site to what I was looking for. Will use you again. Thanks and God bless your day!

I just wanted to thank you for your very quick service in sending me a pair of window hinges to Vancouver, Canada. I had looked everywhere here for them to no avail, so it was fantastic to find them on your website, and then the order and delivery process was flawless. Thanks!

Gary

I am glad I found you guys, the order came as expected, I am upgrading /replacing broken hardware in my church restrooms built about 15 years ago, I took dimensions and got on your site and wala, I found what I was looking for and a good price.

Thank you
Milan

thank you very much. that is exactly the right one.

God Bless, and have a great da
Brian

great part fast shipping,

thank you
Gary

I am writing to thank you once again for your wonderful help. The window part you sent worked perfectly, so you can add the Truth 31706 to your catalog with confidence. Thanks again for going the extra mile!

Sincerely,
Susan

Thank you for getting back to me about the sash locks so fast. I ordered (6) of them.

My client is very impressed with me as I am with you guys. Great service!

Thanks again.
Dennis

The part you sent was exactly what I needed. It just arrived and I've already installed it.

Thanks for your help!
David.

Thank you so much for all of your help in finding the replacement hinge for my window. It arrived this morning and my window is back where it belongs!! I am truly impressed with the customer service that I received!

Sincerely,
Julia
New Albany, OH

I just wanted to take a moment to thank Greg for his excellent service. My order was very small, a simple part for a door handle but he treated me like I was just as important as a million dollar order. As a business owner myself I really appreciate an employee that works so hard to have great customer service - he was a fantastic representative for RBA.

Regards,
Andrea

Great service, correct parts, fast delivery

Thanks,
Jeff W.

Thanks for your help. I just ordered the part and, hopefully, I should have it next week since you indicated the part was in stock. This will keep my client (Bed Bath & Beyond) happy.Your response (i.e., sending the PDF file with specs) was spot-on and timely. You were almost my last resort in a two week-long search for this part. You can't believe how many sites I have visited and how many phone calls I've made. Dealing with you and your company only took a few minutes and I had the order processed and en route to California.I applaud you for being so helpful. Rest assured I've added Robert Brook & Associates to my permanent database of companies I'll contact in the future if I have a need for similar parts.

Thanks again,
Jeff

Just wanted to thank you for the window cranks. They work great and installed easy. I apprecitate your help.

Best Rgards,
Frank

Excellent job. I received my package this afternoon and within an hour had all three windows open and closed.

Wonderful doing buisness with you. If I should every need any window item I will look to your site first.

thanks again
Mike and Kelly

Thank you very much for all of the help gettng the right arms with the steel roller guide instead of the nylon. The new arems are installed and the windows are now opening once again.

Greg