Ordering and Shipping Policy

Order Today, We'll Ship Tomorrow

IN STOCK items are shipped the same day if they are received before 2:00 PM Eastern Time. All items are in stock at our warehouse or at the factory. Lead Time is the estimated ship time from the manufacturer or our warehouse.

* CUSTOM ORDERS vary in delivery time- Call us and we will let you know the expected delivery time.

F.O.B. Troy, MI or Factory, we ship either Federal Express Freight or LTL Freight (flat fee). Freight shipments are pre-paid and added to your bill. All FedEx Freight shipping charges on the website are estimated by FedEx and charged at the time of processing. We do not accept orders that are charged to your FedEx or UPS Account (Third Party Billing). Sometimes FedEx underestimates shipping charges, or an item cannot be sent via FedEx and has to be sent by freight. We will contact you for approval if we have to charge an additional amount for shipping.
Our Air Shipments are not delivered on Weekends. Next Day Air orders placed on a Friday, for instance, will not be shipped until Monday.

Delivery Abroad

While we do not ship directly to locations outside the contiguous United States and Canada, we can work with you to arrange a delivery to a freight forwarder service. Once received, it is the responsibility of the freight forwarder to deliver your order to its final destination.

P.O. Boxes

We cannot ship to P.O. Boxes for several reasons, including that a) we do not ship via USPS, b) FedEx does not deliver to P.O. Boxes, and c) many of our products are oversized and need to be delivered by freight or drop-shipped from the manufacturer. Any orders completed with a P.O. Box in the shipping destination may be delayed until we can arrange a different address with you, or risk being cancelled altogether.

Custom orders that are sent to a P.O. Box and returned to sender are non-refundable. If an order shipment is refused at the destination because an attempt was made to have it delivered to a P.O. Box, any additional shipping charges will need to be paid by the customer before the product can be reshipped to a non-P.O. Box address. We are not responsible for any delays or other problems caused by disregarding this policy in attempting to have an order delivered to a P.O. Box address.

If you need to make arrangements regarding delivery, or have any questions about this policy, please feel free to contact us by phone or email during regular business hours.

Shipping Damages

Problems with shipping damage?
3 Easy Steps to follow to make sure you get paid for your claim:

Damage can sometimes occur during the shipment of your orders. To help you have a better opportunity at resolving freight claims with common carriers, we recommend the following:

1. When you receive a delivery, sign the bill of lading "subject to internal inspection." You then have 24 hours after receiving your order to contact the carrier and report any damage. The truck company cannot decline the freight claim as easily and your claim does not necessarily fall under the concealed damage category.
   You still need to always note any obvious or potential damage on the bill of lading when you receive an order. Use of the "subject to internal inspection" terminology gives you more leverage with a carrier than a concealed damage claim that has been signed free and clear at the time of delivery.
2. Fax or send us a copy of the freight bill which notes the damage or shortage.
3. Call the freight company and request a claim form within 15 days after the product delivery. Upon receipt of form, complete and return to freight company.

Please see all of our terms on our Customer Service page.

Delivery Times

Delivery times are listed in the shipping estimate during checkout. These values are generated by the carrier and are the best estimate for your order. We ship all orders received before 2 pm EST the same day. We cannot guarantee an order will be shipped the same day after 2 pm EST. Orders placed with expedited shipping, will not be delivered on Weekends. We are closed on the weekends and do not ship. If you order on a Friday your order may not go out until Monday. If we are unable to ship your order on time, we will contact you.

How to Order

We accept Purchase Orders and Verbal Orders from most Schools and Institutions, or Visa, MasterCard, Discover, American Express, and PayPal.

CALL, WRITE, E-MAIL, ORDER ONLINE or FAX
Include the following information:

1. Purchase Order Number or name of person authorized to purchase
2. Your "ship to" and "bill to" address
3. Description of each item on your order, the part number, quantity, and finish as required.

Returns:

Please see the Return Policy section of our Customer Service page.